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High severity

Stalker Portal Black Screen on MAG — Fix

Stalker portal on MAG showing black screen means authentication, network, or portal server issue. Comprehensive fix guide.

Symptoms

  • MAG shows black screen after splash
  • 'Connecting' message stuck forever
  • Login OK but no channels load

Likely Causes

  • Portal server URL incorrect
  • Provider's Stalker server down
  • MAC binding lost
  • MAG firmware corrupt

Step-by-Step Fixes

  1. Test portal URL in browser

    Open portal URL in Chrome. Should show login page. If blank, server is down.

  2. Re-enter portal URL exactly

    Settings > Server > Portals > Portal 1 URL. Match provider's spec exactly, including trailing slash.

  3. Soft reset MAG box

    Hold power 10 seconds. After reboot, portal reconnects fresh.

  4. Factory reset and reconfigure

    If still black screen, full factory reset and re-bind MAC with provider.