Medium severity
How to Fix IPTV EPG Not Loading or Wrong Schedule
When the IPTV EPG (Electronic Program Guide) is missing or showing incorrect program times, the issue is usually XMLTV URL configuration, time zone, or app cache.
Symptoms
- EPG column shows 'No information'
- Program titles are correct but timing is shifted by hours
- EPG shows yesterday's schedule
Likely Causes
- XMLTV URL not configured in IPTV app
- Time zone mismatch between provider and device
- EPG cache out of date
- Provider EPG server temporarily down
Step-by-Step Fixes
- Verify XMLTV URL in your IPTV app settings
Most providers issue an XMLTV URL alongside your M3U URL. Paste it under EPG settings.
- Set the correct time zone on your device
EPG displays in your device's local time. Ensure Settings > Date & Time matches your real region.
- Force-refresh the EPG
In TiviMate: Settings > EPG > Update EPG now. In IPTV Smarters: Settings > Refresh EPG.
- Clear app cache and re-add EPG source
If refresh fails, clear the IPTV app's cache, then re-add the XMLTV URL.